Returns Policy

Returns and Fees

Except where required by law, Wholesale SuperStore are not obliged to accept a return of Goods because the purchaser changes their mind or wishes to cancel an Order. If Wholesale SuperStore does accept a return because the purchaser changes their mind or where Wholesale SuperStore allows a purchaser to cancel an Order, a restocking fee of up to 35% of the price paid or payable for the Goods as determined by Wholesale SuperStore in its absolute discretion is payable by the purchaser. The purchaser is responsible for all freight costs in relation to returning Goods to Wholesale SuperStore or delivering replacement Goods under warranty, except in the case where the purchaser received the item damaged or DOA.

When do items need to be returned by?
If item is faulty or DOA (dead on arrival), notify us within 7 days of receiving your item and we will either replace or refund and pay for the return freight of the item.

Where do items need to be returned to?
All warranty claims after 7 days of receiving the item are on a 'back to base' basis, the item will need to be returned to the store. We have not calculated any return freight costs in our selling prices. As such, all freight costs (if applicable) are the responsibility of the buyer.